New payment platform
Updated: Jul 19
Rain or shine - we compost!
One year of composting together on Kauai. Mahalo nui!
Here is what you can find in this newsletter...
I. New payment platform - Steps to sign up, Members Portal, Help II. Survey - Please give us feedback so we can improve and grow for you III. Chop, chop - Please cut/shred materials into smaller pieces
New payment platform Our new payment system/storefront is live and can be accessed through our website or this link. There is a new start-up fee beginning March 1 ($15) for new members but will be waived for our existing members with the discount code PUNA320. Steps for signing up:
Go to our website and scroll down to the different
"Pick-up Services." Just under the bucket plan descriptions you can select your location. Select your location
You will be redirected to our online store front. Select your bucket plan, fill out the requested information. You'll see an item pop up in the shopping cart
Click on the shopping cart, enter the discount code PUNA320 to waive the start-up fee and select Checkout.
A login window will appear and you'll have to create a member account
You're almost done! After creating your account, on the new screen select Add Payment Method
After you've added your card information, click on the Complete Checkout button. That's it! You made it!
Members Portal The new system has a Member’s Portal (which can be accessed from our website: Members > Members Portal or this link) where you can sign in to check on your account. Your account username is your email and if we created an account for you, your password can be changed by clicking “Forgot password.” Need help? Check out the FAQ on our website. Still need help? We will also be calling this week to assist with the transition. You can always call, text or email us too! Friendly reminder: prices for our membership tiers have changed
to allow us to continue our services sustainably.*
* In the past year we have gained a better idea of how much food waste our system can handle and created a recipe that gives our compost quality, allows us to reach necessary temperatures, and is finished in a timely fashion. Various carbon feedstocks (needed to balance out the nitrogen rich food scraps) have also proven to take much of our time and labor. Because of this we have learned that in order to maintain the quality and value of our product, with the responsibility we have to return compost to you, we need to adjust our membership tiers. We hope you can understand these decisions we made, it was not easy and we had many meetings for months discussing these changes but knew it was what we had to do in order for us to continue our work.
We would love your feedback! As we reach our one-year anniversary we are very excited to engage with you and re
ceive feedback to move forward. Please consider taking our survey below to help us with a few topics, including - what gets you excited about our service, the frequency of receiving compost fertilizer, and services and perks we hope to add on in the future.