We do.

FAQ - more coming soon

shopping cart2.png
log in window.png
  • How do I become a member?

Starting April 1, 2021 we will be using a new payment processing system called PaySimple. This will allow us to collect subscription payments, our member information, give our members the freedom to add or remove cards on file and see when their next payment will be drafted. You can now login to the customer portal through our website or the link: https://compostkauai.mypaysimple.com/myaccount. Use your email and password created during checkout to sign in. Below is an easy step by step guide to becoming a member.

 

After selecting your location from our homepage, you will enter our online storefront where you select the service that best fits your needs.

 

 

 

 

 

 

 

 

 

 

 

 

 

Click “ADD TO CART” for your selected service. A Membership Information window will appear so you can tell us all the good stuff like your name, address, and how you hear about us. 

Now you are ready to CHECKOUT. Click the shopping cart in the upper right hand corner.

      

 

 

 

 

 

 

Add any DISCOUNT CODE or REFERRAL CODE you may have and then click CHECKOUT.

You will be asked to CREATE AND ACCOUNT or log in, which will be your email address and a password.

 

 

 

 

 

 

 

 

 

 

 

 

After creating your account you will need to add your PAYMENT METHOD. Once you have added your payment information you can click COMPLETE CHECKOUT!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Congratulations! You are our newest member and will be receiving receipt of your subscription by email as well as a WELCOME EMAIL to give you the lowdown on our services.

storefront.png
log in window2.png
payment method.png
membership infor.png

Cancellation Policy

How to suspend or cancel your service:

 - Members can end their membership and subscription at any time.

- Please EMAIL or TEXT Compost Kauai 14 days in advance to your end date.

- If given 14 days noticed Compost Kauai will cancel your membership and stop payment for the proceeding month.

 

- If you end your composting services before the five month curing period, we will be unable to return your finished compost.

 

​- If you do not pay your invoice for Compost Kauai’s services by 30 days from the invoice date, Compost Kauai may end this agreement immediately or upon our discretion. Any loaned buckets will be picked up and service will continue again once payment has been received for the past and upcoming service month.

 

- Either you or Compost Kauai may end this agreement at any time and for any reason with 14 days written notice.

 

- Compost Kauai reserves the right to cancel service on any given day due to extreme weather, unsafe road conditions, holidays, or operational issues. You will be notified of such cancellation as soon as we know, prior to your service date. We will do our best to immediately reschedule your pick-up the following day.

 

​- Any matters relating to the cancellation or suspension of service should be made via EMAIL.

 

Email: CompostKauai@gmail.com

Memberships: 808-482-9773

Terms & Conditions

Mahalo for becoming a member of Compost Kauai!

Our goal is to try and reduce perfectly-good compost materials, such as food scraps, from going to the Kekaha landfill. We also encourage the reduction and recycling of paper, cardboard, and green waste too. Compost is an art and science that requires time, land/space, and quite often, an iron stomach especially when it comes to the decomposing phases of food scraps. Compost Kauai wants to make it easier for everyone to compost. We see our business as a logistics and cleaning service that creates a useful end product for our members. We strive to provide the best service and membership satisfaction for our community. The following terms are meant to help us meet those goals and ensure that we are all on the same page. Please read below and let us know if you have any questions, concerns, or suggestions by emailing us at CompostKauai@gmail.com

 

 

1. Who

Starting on the day of your initial drop (seven days prior to your first pick-up) (“Initial Bucket Drop Day”), the following written obligations and responsibilities will be effective between Compost Kauai (a.k.a. “CK”) and member (a.k.a. “you”). You may have signed up with our team from a face-to-face interaction or online using our Membership Form (“Membership Form”) or PaySimple form at our store checkout.

After signing up, each member receives a Welcome Email (“Welcome Email”) which includes an outline of How it works (“How it Works”), Do’s and Don’ts (“Do’s & Don’ts”), & How to use your compost (“How to use your compost”).

 

2. Compost Kauai’s responsibilities

CK will provide the following services to you:

  1. On Initial Bucket Drop Day, CK will deliver a clean compost bucket with screw top lid to your address. If our team met with you face-to-face for sign-up, you should have been given a clean bucket immediately on that day.

  2. The day we come through your neighborhood (“Pick-Up Day”) is outlined in your Welcome Email. As of 11/1/20, Wailua and Kapahi-Kapaa area members have a Friday Pick-Up Day.

  3. Every week on Pick-Up Day, CK will remove your compost bucket after 5pm, leaving a clean bucket in its place. This time is subject to change depending on weather, road conditions, holidays, or operational issues. Texts and emails will be delivered at least a day in advance in case of these circumstances.

CK will pick up your food waste and turn it into compost for your future use or to be donated to others.

 

Returning quality compost to you is one of our key goals.

  • Every member will be returned compost corresponding to their Membership Form and our Terms & Conditions.

    • The amount of compost returned/donated will correspond to the Membership Form

    • Do Gooders - 1 bucket = 1 bucket of compost returned/month; The Influencers - 2 buckets = 2 buckets of compost returned/month; Scrapaholics - 3 buckets = 3 buckets of compost returned/month; Small business - 3+ buckets = negotiable.

  • Members can choose to donate their compost if they do not want it to be returned to them on Pick-Up Days.

  • If you end your composting services before the five month waiting period, we will be unable to return your finished compost. If you end your composting services after the five month waiting period, you will receive all finished compost up to the month you cancel or suspend your membership (ie. you decide to suspend your membership at the end of the eighth month, you will receive finished compost up to month eight).

  • Members can change their compost status at anytime (from donate compost to receive compost).

  • To learn more about how to use our compost please see our How to use Your Compost information sheet

 

3. Member responsibilities

Here’s how you can help us, help you:

  • Place compostable materials in the bucket, limited to fruits and veggies; meats, eggshells; bread, grains and pasta, coffee grounds, nuts and spices, etc.

  • PLEASE DO NOT place non-compostable materials in the bucket, such as oil, fat, plastic, rubber, or anything else that doesn’t biodegrade well. When in doubt, reference the Do’s & Don’ts or contact us.

    • Please see our comprehensive list of Do’s & Don’ts that was included in your Welcome Email

  • Place the bucket full of food waste material at the end of your driveway (or at the designated location instructed by you) each Pick-Up Day by 5pm.

  • Feel free to inform neighbors, garbage collectors, landlords, housemates, and anyone else who might be interested about the presence of the buckets and what they are used for.

  • You may be billed $12 by CK for any buckets that go missing.

  • If you wish to defer a pick up for the week (ie. you forgot to put your bucket out before heading to the Westside, you did not have much scraps) please let us know by EMAIL or TEXT by noon on Pick-Up Day.

  • CK will not pick up compostable material exceeding the size of the five-gallon bucket provided. If you notice you are filling up your bucket before the week’s end, you may upgrade your services and get another bucket from CK for an additional $8 per month. Just EMAIL or TEXT us.

  • This agreement gives permission to CK employees to enter your property for the purpose of retrieving loaned compost buckets.

​​

4. Payments

We are currently on a subscription-based model for payments. Payments will occur the first Friday of the month.

  • You promise to pay CK membership corresponding to your Membership Form. Fees are outlined at https://compostkauai.mypaysimple.com/s/pickupservices as well as below.

    • Monthly pickup service rates are as follows: $32 (1 bucket), $40 (two buckets), or $48 (three buckets) per month.

  • Payments are made through the PaySimple platform, recurring each month.

    • Subscriptions can be canceled at anytime and there is no fee for canceling. However, if wanting to cancel your subscription payment, please EMAIL or TEXT us so we know you are changing your payment type or following our CANCELLATION POLICY (14 days written notice) to suspend your membership status.

  • If you do not pay your invoice for CK's services by 30 days from the invoice date, CK may end this agreement immediately or upon our discretion. Any loaned buckets will be picked up and service will only continue again once payment has been received for the past and upcoming service month.

  • Any accounts with a returned check will be subjected to a $25 fee

 

5. Cancellation policy
How to suspend or cancel your service:

 - Members can end their membership and subscription at any time.

- Please EMAIL or TEXT CK 14 days in advance to your end date. This gives Members ample time to clean out their fridge etc. and CK time to check your membership status.

- If given 14 days noticed CK will cancel your membership and stop payment for the proceeding monthly payment.

 

- If you end your composting services before the five month curing period, we will be unable to return your finished compost.

 

​- If you do not pay your invoice for CK’s services by 30 days from the invoice date, CK may end this agreement immediately or upon our discretion. Any loaned buckets will be picked up and service will continue again once payment has been received for the past and upcoming service month.

 

- Either you or CK may end this agreement at any time and for any reason with 14 days written notice.

 

- CK reserves the right to cancel service on any given day due to extreme weather, unsafe road conditions, holidays, or operational issues. You will be notified of such cancellation as soon as we know, prior to your service date. We will do our best to immediately reschedule your pick-up the following day.

 

​- Any matters relating to the cancellation or suspension of service should be made via EMAIL.

 

Email: CompostKauai@gmail.com

Memberships: 808-482-9773

​6. Confidentiality

CK and its employees, agents, or representatives will keep all subscriber information confidential. Further, CK will provide the services listed in this agreement and meet its obligations using high quality customer service.

 

7. Limitation of Liability

CK is not responsible for what happens once buckets are on your property. Please be gentle with our buckets and use them only for your food scraps and acceptable materials listed under the Do’s & Don’ts.